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Infographic: Driving Quality Care Transitions

Posted by Emmi Solutions on May 21, 2015 2:22:00 PM

When transitions of care are poorly coordinated, both patient and healthcare organization suffer. Without proper education, timely follow-up and tools to self-manage, patient complications and readmissions increase significantly. Healthcare organizations need effective and scalable ways of engaging and empowering patients to take active roles in their health post-discharge.

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Topics: Patient Communication, patient engagement, Health Literacy, Population Health Management, patient experience, care transitions

Care Transitions: Understanding What Matters to Patients

Posted by Dr. Joseph Geskey on May 20, 2015 8:00:00 AM

As medical professionals, when we attempt to support patients as they transition from hospital to home, we face two distinct challenges:

  1. How do we distill complex medical information into easily understood instructions?
  2. How do we motivate the patient to follow those instructions?

For many, the approach is to hand the patient discharge instructions and briefly discuss what they need to do which, more often than not, leaves patients unsure of what to do and therefore unable to properly manage their chronic conditions.

And when they don’t? They are labeled as “non-compliant.” A judgmental term that can prevent providers from coming up with creative solutions to motivate behavior change. So what can be done?

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Topics: Patient Communication, patient engagement, care transitions

Tackling Team Care & the Role of the Patient

Posted by Kelly Hawthorne on May 13, 2015 10:00:00 AM

We’ve all heard before that there is no “I” in team yet, as clever kids once figured out, there is an “m-e.” In healthcare there can be a lot of “me, myself and I” thinking, but it’s crucial for more team-building and communication to be fostered.

How? Well, as Helen Keller once said, “Alone we can do so little; together we can do so much.” Both patients and providers want autonomy, yet the best outcomes are often achieved when everyone works side-by-side as a team.

The following five personas represent clinicians that embrace this notion, and help their patients become empowered participants in their health:

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Topics: behavior change, Patient Communication, Patient-Centered Care, patient engagement, Accountable Care Organizations, patient experience, quality of care

Pioneer Model Saves Medicare $400 Million

Posted by Emmi Solutions on May 6, 2015 8:00:00 AM

The Pioneer ACO Model, a pilot program through the federal healthcare law, has saved Medicare approximately $400 million in two years. According to the Centers of Medicare and Medicaid Services, this is a testament to the model serving as an effective approach to cutting costs while improving quality of care.

“This is a crucial milestone in our efforts to build a health-care system that delivers better care, spends our health-care dollars more wisely, and results in healthier people,” states Sylvia M. Burwell, Secretary of Health and Human Services.

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Topics: Patient Communication, patient engagement, Accountable Care Organizations, Costs, ACO, quality of care

A New Way to Think about Drinking

Posted by Emmi Solutions on Apr 22, 2015 8:00:00 AM

April is alcohol awareness month, a good time to assess our drinking habits. Many of us think of alcohol overuse as a dichotomy: you’re an alcoholic, or you’re not. But experts are starting to think about alcohol overuse as a continuum, realizing that people in the middle of the spectrum can still experience negative consequences and could benefit from cutting back.

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Topics: Patient Communication, patient engagement, Health Literacy, Patient Education, animation

Death and Taxes: Plan for What You Can’t Avoid

Posted by Emmi Solutions on Apr 16, 2015 6:00:00 AM

by Julie Goldstein and Geri Lynn Baumblatt

According to Ben Franklin these are the only two things in life we can really be sure of. This saying was memorialized eight years ago with the first annual National Healthcare Decisions Day, the day for Advance Care Planning, on April 16, the day after taxes.

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Topics: Shared Decision-Making, patient engagement, healthcare decisions, advance directives,, national healthcare decisions day

3 Steps to Engaging Your Patients in Advance Care Planning Infographic

Posted by Emmi Solutions on Apr 14, 2015 1:04:00 PM

Advance care decisions are extremely personal, but they can also be very complex, leaving many patients to either opt out of making them at all or too uncomfortable to discuss them with their provider. However, it’s crucial that the conversation occurs so that patients make informed decisions, their decisions are documented, and everyone is prepared if and when the time comes.

Find out more about engaging your patients in advance care planning from the infographic below:

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Topics: Patient Communication, Shared Decision-Making, patient engagement, healthcare decisions, advance directives,

“Spoken Animation”: Improving Patient Education

Posted by Corine Meppelink on Apr 8, 2015 11:23:00 AM

Most health professionals try to inform, educate and engage their patients. However, for a long time, information leaflets were the only medium available for patient education. This changed with the rise of digital communication. Nowadays, many different formats can be used. Video, for example, is a strong medium and seems to be a promising alternative to more standard, written information. Nevertheless, the effectiveness of videos over written information has not consistently been shown in research and the production of a video is time consuming and expensive.

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Topics: Satisfaction, Technology, patient engagement, Emmi Solutions, Financial Outcomes, Research, Health Literacy, patient experience, healthcare decisions, multimedia, animation

All Information Was Not Created Equal

Posted by Emmi Solutions on Apr 1, 2015 7:39:00 AM

By Dani Alcorn

A few months ago I downloaded an app on my phone that promised to track my sleep habits and health. Before bed, you'd turn on the app, put the phone under your pillow, and switch off the lights. The phone's accelerometer kept track of how much you moved and deduced when you were awake, lightly asleep, or deeply asleep. In the morning, it gave you your statistics: duration, average bedtime, and "nightly efficiency." 

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Topics: Patient Communication, Technology, patient experience, mobile, wearables, applications

How to Start a Hard Conversation: Engaging Patients in Advance Directives

Posted by Emmi Solutions on Mar 25, 2015 7:40:00 AM
by Geri Lynn Baumblatt – Executive Director of Patient Engagement &
Diana Dilger - Senior Health Writer, Emmi SolutionsWritten for the Association of Patient Experience
Patient Engagement Tip of the Month

No one likes to bring up death. People like it even less when it’s about them. But that’s not a good reason to avoid it. It’s an important discussion, and we have a responsibility to promote these conversations so patients can have a say in what they do and don’t want.

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Topics: Patient Communication, patient engagement, healthcare decisions

Empowering You to Engage

Informing You to Help You Inform Your Patients Better

Both news and opinion, our blog, "Engaging the Patient" is designed to connect healthcare leaders with peers who are making patient engagement a reality.

This is a place where high profile healthcare experts write about their work and their goals. Our topics might vary from day to day but our focus remains constant. We believe patients are the biggest untapped resource in healthcare and we are searching for ideas and stories of new, innovative ways to make patient engagement a reality every day.

If you have questions or would like to be one our featured guest bloggers, leave us your comments or contact us directly.

Some comments or opinions expressed on the blog may not reflect those of Emmi Solutions, LLC

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