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The Value of an
Engaged Patient

This white paper examines the methods and results of using patient engagement as a business and care strategy.

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Patient Satisfaction
Interactive Patient Education Improves
the Patient Experience

Emmi® programs make complicated medical information simple and easy to understand. Our award-winning programs empower patients to take active roles in their care. Research shows that interactive education improves the patient experience, making patients more satisfied, more loyal—and healthier.1

Real clients discuss the impact of Emmi programs. Watch the video »

Interactive Education and Patient Satisfaction
Now more than ever, patients want more education about their care. Each month, more than 50 million Americans search for health information online2. For senior citizens, health information is a primary reason for using the Internet3. Patients are researching their caregivers too. A quarter of online adults use websites like www.hospitalcompare.hhs.gov to educate themselves about their care.4 Nevertheless, patients still need help understanding what information to trust.

Healthcare organizations use Emmi programs to improve clinician-patient communication. These programs establish a baseline of understanding, answering common patient questions and addressing common patient fears. Patients can view the education programs online, at home, at their own pace and as often as they’d like.

Interactive Emmi programs deliver proven results. Patients who watch Emmi programs are more satisfied and more likely to recommend their facility than non-Emmi patients.

The age of transparency is here. Satisfaction scores have never been more public. Healthcare organizations must have a plan to improve and maintain the patient experience.

Download our patient satisfaction white paper »

1. Grote, KD. "A better hospital experience."The McKinsey Quarterly 2007
2. “Harris poll shows number of ‘cyberchondriacs’—adults who have ever gone online for health information—increases to an estimated 160 million nationwide” The Harris Poll 2007: #76
3. “Eight in ten internet users go online for health information.” The Pew Internet and American Life Project 2006.
4. Ibid

Emmi viewers rate their care higher on Press Ganey surveys

The Methodist Hospital examined the results of four Press Ganey survey questions over an eight-month period.

Conclusion: Emmi viewers rated their care significantly higher on Press Ganey patient satisfaction surveys
than non-Emmi viewers.