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Creating Efficiencies through Patient Engagement

This white paper examines the financial and clinical benefits of engaging patients to take more active roles in their care.

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Operational Efficiency
Create Operational Efficiencies through Patient Engagement

Emmi® programs empower patients to become more engaged, efficient and responsible participants in their own care. Our programs can help hospitals reduce call volume, repetitive patient education efforts and procedure cancellations.

Real clients discuss the impact of Emmi programs. Watch the video »

Reduce Call Volume
Nurses, physicians and front line staff spend much of their time fielding calls from patients answering basic medical questions about procedures and conditions. Emmi programs improve patients’ understanding of their diagnosis, medication, procedure and treatment options. More than 91% of viewers surveyed said their Emmi program answered questions they would have otherwise called their healthcare provider to discuss.

News, studies, and expert insights. Visit our blog: Engaging the Patient »

Ease the Burden of Repetitive Education
Time is money. Avoiding repetitive questions is a measurable benefit of patient engagement. Emmi programs empower patients to make sense of complicated medical information the first time—saving time and improving outcomes.

Reduce Patient Cancellations of Procedures
Emmi programs explain what patients will experience before, during and after a procedure. When patients know what to expect—and do—it can dramatically improve patient attendance for surgical procedures. More than 28% of all surgical and procedure cancellations are the result of patient action. These last-minute cancellations cost hospitals thousands.^1-2

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1. Glick D. “Who cancelled my case? Day-of-surgery cancellations in inpatient and outpatient surgery settings.” American Society of Anesthesiologists: Annual Meeting Abstracts 2006
2. Basson, M. “Predicting Patient Nonappearance for Surgery as a Scheduling Strategy to Optimize Operating Room Utilization in a Veterans’ Administration Hospital.” Anesthesiology 2006; 104: 826-34.
3. Kessels,P. "Patients' memory for medical information." Royal Society of Medicine 2003; 96(5): 219-222
4. Knee, K. "More than a wise patient care decision, computer-based education makes good business sense." Oncology Interactive Education Series

40 to 80%
of all information patients hear in a consultation is lost almost immediately

University of Minnesota³

23%
of nurse time is spent on repetitive patient education

Oncology Interactive Education⁴