EmmiPrep^®

Good Communication is Good Business

EmmiPrep^® is a simple, reliable and satisfying way to help patients and their families get ready for an upcoming medical procedure. Hospitals rely on EmmiPrep to help manage realistic patient expectations.

What happens when patients truly understand what to expect?

• Greater patient satisfaction and compliance
• Improved risk management
• Fewer phone calls, better clinical encounters

With an engaging, conversational voice and award-winning medical animations, EmmiPrep guides patients through the entire experience of having a procedure, from pre-op to post-op, including risks, benefits and alternatives.

The extensive EmmiPrep library covers high-volume procedures in multiple medical and surgical specialties, including general surgery, cardiac surgery, orthopedics, obstetrics and gynecology, ophthalmology, bariatric surgery, urology, neurosurgery, gastroenterology, anesthesiology, ENT and plastic surgery.

I love Emmi^®. It is extremely comprehensive and the voice used is soothing and conversational. I felt like I was interacting with a friend.

— Piedmont Hospital patient

“Best Practices” of Risk Mitigation

Risk managers understand that it’s often the combination of unrealistic expectations and misunderstanding that can lead a patient to file a malpractice claim. Studies show that a patient with a greater level of understanding is not as angry or surprised when an unfortunate complication occurs.

EmmiPrep helps patients learn about each risk without raising undue alarm or downplaying significance.

Endurance Insurance, the excess carrier, presented EmmiPrep as a example of a qualified risk mitigator at the 2006 ASHRM conference. Emmi customers who are re-insured with Endurance can qualify for a 1% discount on their premiums.

Emmi programs help patients become more active participants in their own care, and can alert doctors to important patient issues and questions. And when a patient has been clearly told what to expect, it protects the organization.

— Rick Kidwell, Director of Risk Management, University of Pittsburgh Medical Center

Communicate and Document

As patients view EmmiPrep, each click of the mouse and interaction is tracked, recorded and archived in a secure, HIPAA-compliant database. In the event of a lawsuit, this record is powerful and admissible evidence that goes beyond traditional paper consent forms in scope and sophistication.

• Real-time data tracking, logging and collection
• Meaningful patient feedback and clinical information archived
• Easy online patient management tool
• Customizable reporting
• HIPAA compliance and privacy
• English and Spanish

Extend Your Bedside Manner

Emmi programs focus on the doctor-patient conversation. After reviewing an Emmi program, patients come prepared to see their doctor. Their conversation becomes focused and relevant to their specific case. Best of all, Emmi delivers a consistent message to each patient.

Providing patients and their families with consistent information that answers frequently asked questions frees up valuable time for doctors and their clinical staff.

I find that when patients come in for an office visit, they are much more knowledgeable, which means I’m able to spend more time addressing specific questions or areas of concern. It makes the visit more meaningful for my patients and more productive for both me and my staff.

— David Mochel, M.D., Central DuPage Hospital, Illinois