How We Help - Wolters Kluwer

Overview

Extend Your Reach to Achieve Your Goals

Whether it is managing a large population of patients, adapting to new value-based care models or addressing emerging regulations – to achieve success today, healthcare organizations need to effectively engage people in their health in and beyond the clinical care setting, throughout episodes of care, across the care continuum and throughout a lifetime.

The Emmi® platform enables providers to optimize their time and extend their reach to effectively engage people in their health and achieve their objectives.

Our Solutions

How we can help

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    Population Health

    Managing a population’s health means more than helping people when they’re ill – it means driving behaviors that will keep them healthy. Addressing critical quality measures like Medicare’s Annual Wellness Visits, colonoscopy and mammography screenings and flu vaccines can help healthcare organizations improve patient health and build relationships outside the clinical setting.

    With Emmi® multimedia programs and interactive calls, healthcare organizations can conduct scalable, personalized outreach to patients outside of the clinical setting to effectively engage entire populations – without requiring additional staff resources. Emmi helps organizations to utilize staff appropriately, maximize outreach, measure effectiveness and empower people to take ownership of their health.

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    Alternative Payment Models

    The objective of Alternative Payments Models (APMs) is clear. Whether it is Accountable Care Organizations (ACO), Patient Centered Medical Homes, bundled payment models or Advanced APMs as part of MACRA, healthcare organizations and providers must find new ways to optimize the delivery of care while containing costs.

    Emmi® multimedia programs and interactive calls extend the reach of care teams to engage and build relationships with patients – reinforcing important information, driving adherence to care plans, improving appropriate use of care in preference-sensitive treatment decisions, or even collecting Patient-Reported Outcomes. And Emmi is one of the first patient engagement companies to be pre-validated for PCMH criteria by the National Committee for Quality Assurance (NCQA).

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    Care Transitions

    Engaging patients beyond the acute setting and well into recovery is critical to reducing complications, avoiding readmission and understanding the patient recovery progress.  People need to be consistently engaged throughout a care transition in order to have the confidence and ability to successfully manage their health at home.

    Emmi® programs and calls can help care teams optimize time and extend their reach by providing ongoing information to help patients better manage their health, while enabling you to monitor their progress. You’ll be alerted when patients need follow-up, so you can direct your limited staff resources to the patients who need it most.

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    Value-based Care

    Higher quality, better outcomes, lower cost.  In today’s evolving healthcare landscape, achieving success in value-based care requires delivering a positive experience to patients who are informed, engaged and motivated to be active partners in their care. Organizations must find ways to create and sustain ongoing relationships with the people they serve.

    Emmi enables providers to extend their reach to build stronger relationships, enhance the care experience, improve health outcomes and support value-based care initiatives, while increasing revenue and reducing costs.

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    Fee-for-Service

    Like any business, hospitals and health systems are challenged to reduce costs and drive revenue in order to improve their operational and financial performance. However, as the industry shifts from fee-for-service to fee-for-value, neither goal is effectively achieved without actively engaging the very people these organizations serve.

    Emmi® programs can help organizations scale their engagement efforts efficiently and effectively.

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    Improved Patient Experience

    The patient experience doesn’t end at the hospital door. Patients need consistent guidance and support at every step of their healthcare journey, and seek continued, quality relationships with their providers. By effectively engaging people across the entire continuum of care, providers can help people become more knowledgeable about their health, more prepared for care experiences, more motivated to take ownership of their wellbeing, and more satisfied with the services they receive.

    Emmi® programs can help organizations extend their reach to improve the patient experience and build relationships with people throughout the care continuum and across a lifetime.

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    PROs

    Patient-Reported Outcomes, or PROs, are becoming more important than ever. Not only do clinicians look to them to help guide decision-making, enhance patient-provider communication, and support quality initiatives, but now the Complete Care for Joint Replacement (CJR) model emphasizes them to measure the quality of care and performance of healthcare providers. Collecting and reporting PROs increases reimbursement from CMS.

    The Emmi® platform can solve your PRO needs by effectively motivating patients to engage with the surveys while streamlining the delivery and data collection process.

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    Member Experience

    A more satisfying, interactive patient experience not only makes a member more likely to remain a loyal customer or participant in a health plan, it helps encourage healthy action that can lead to improved outcomes. Your healthcare plan or organization can optimize the quality and value it delivers by improving member self-management of chronic conditions.

    With Emmi® multimedia programs and interactive calls, healthcare organizations can provide treatment decision support to promote shared decision making, help prevent readmissions, encourage compliance, and support sensitive care decisions.

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    Streamlined Processes

    Balancing quality and cost is essential in healthcare. Organizations need to expedite and drive key processes to ensure patients, members, and customers are served in a timely manner that prioritizes their health needs, while reducing unwanted variability and waste whenever possible.

    For PBMs and payers, Emmi® multimedia programs and interactive calls can provide content to drive care management efficiency to help ease case manager workload and triage patients. Emmi programs can also motivate behavior to schedule preventive screenings to support disease-management plans and help identify and address early risk factors before they become major health problems.

    For retail pharmacies, Emmi programs can help you improve medication adherence to support better patient outcomes and also help drive customers to schedule medication therapy management (MTM) services.

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    Patient Loyalty

    Healthcare begins with the patient. Fostering personal connections between individuals and your healthcare organization not only helps grow your business, it allows greater insight and opportunity into ways you can help enhance quality and improve outcomes for your patients.

    Emmi® multimedia programs and interactive calls drive patient loyalty and increase brand awareness with meaningful, interactive healthcare content, fostering personal connections with a healthcare provider or health plan. Emmi also provides value-added content for patient education and engaging healthcare information to help fill vendor gaps. All of that can help healthcare businesses pursue STAR ratings and certain HEDIS measures.

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    Decision Aids and Patient Support Programs

    Health decisions are too important to make without knowing all the facts and options. It’s up to professionals to provide patients the tools they are seeking to make informed decisions about their treatments and understand how best to follow through and comply with those treatments in care settings and at home.

    With Emmi® multimedia programs and interactive calls, you can extend your reach to develop automated patient support programs with enhanced content that can help reduce medication non-adherence and custom programs on specific disease states or drug classes. Wolters Kluwer can also build custom Emmi treatment decision aids and shared decision-making tools, such as drug delivery information or support programs for specialty or complex medications, chronic disease management solutions (including diabetes), programs to promote and provide education about immunization services, and support throughout medication therapy management (MTM) services.

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    Clinical Trial Support

    Clinical trials are important to the development of new medications and healthcare solutions to help you grow your business, but they can also be a valuable therapeutic option for some patients and contribute to improved health outcomes.

    Emmi® multimedia programs and interactive calls provide treatment option information and evaluation tools for patients to help increase awareness of clinical trials and facilitate dialogue with clinicians. Programs can be used optimize recruitment, consent, and retention efforts for clinical trials to help increase enrollment and maintain participation during follow-up. Custom programs can also be developed to support site training for clinical trials.

Proven Results

We’re committed to driving tangible results. Emmi programs help increase patient satisfaction, effectively scale outreach, drive participation in preventive screenings and improve quality. And we’ve proven it.

Higher HCAHPS scores for Emmi Viewers at 29 U.S. Hospitals
100%
hospitals had a higher aggregate HCAHPS Top Box Percentage
84%
hospitals had a higher "doctor communication" dimension score
Improved HEDIS Measures at Summa Health System
13%
improvement of HEDIS measure percentile ranking
39th to 44th
improvement of HEDIS measure percentile ranking
Reduced Costs at Dartmouth-Hitchcock Medical Center
18%
less sedation medication was required for colonoscopy
14%
decrease in procedure time for Emmi viewers
Higher HCAHPS scores for Emmi Viewers at 29 U.S. Hospitals
100%
hospitals had a higher aggregate HCAHPS Top Box Percentage
84%
hospitals had a higher "doctor communication" dimension score
Improved HEDIS Measures at Summa Health System
13%
improvement of HEDIS measure percentile ranking
39th to 44th
improvement of HEDIS measure percentile ranking
Reduced Costs at Dartmouth-Hitchcock Medical Center
18%
less sedation medication was required for colonoscopy
14%
decrease in procedure time for Emmi viewers

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