December 15, 2015
Emmi Receives High Marks in KLAS’ 2015 Patient Engagement Report
KLAS report finds Emmi as the top-ranked patient outreach vendor with score of 91.5
Chicago, IL – Dec. 15, 2015 – Emmi, provider of superior patient engagement solutions for healthcare organizations, announced today that it was recognized as a leader in multiple segments in KLAS’ “Patient Engagement 2015: Rhetoric turns into Reality” report. Emmi received the highest overall score of 91.5 in the patient outreach category.
The report incorporates evaluations from 143 providers at physician practices, hospitals and integrated delivery networks. The company scored at or above market average for key performance indicators in patient outreach, including quality of support, proactive service and overall communication. In addition, 100 percent of surveyed customers said Emmi was part of their organizations’ long-term plans. Emmi also stood out as a leader in the patient education category, praised for ease of integration with electronic medical records and technical capabilities.
“Healthcare organizations today know that patients’ participation in healthcare decisions and treatments is crucial to achieve clinical and financial success, and we are proud to be recognized for our ability to help our clients achieve their goals,” said Devin Gross, CEO of Emmi. “We’ll continue to deepen our unique understanding of people and how to drive action with the innovative, proactive solutions providers need to make their work easier and more effective.”
In addition to rating the company’s performance, providers also gave KLAS anecdotal feedback on working with Emmi:
- “Emmi Solutions is always on the cutting edge of technology, and they are always looking at new ways to utilize their program and reach out to patients. They have an incredible team of smart, driven people. There has never been any meeting, assistance, or visit that I have asked for that they haven’t been on immediately. To me, they are the best vendor I work with.”
- “With Emmi Solutions, providers buy the team that makes things as labor free as possible.”
- “Obviously, as healthcare is changing and we are looking at accountable care, population health, and treating patients out in the community instead of only in hospitals, we have to change the way we reach out to patients. We have to change the way that we manage chronic diseases. EmmiEngage has been an integral part of that because it has changed as healthcare has changed. It enables us to do batch calls to our patients to remind them of colonoscopies, mammograms, and flu shots. Our ability to use it to help with the new emphasis on population health management has been incredible. That is why it continues to be a great part of our strategy.” (Collected about Emmi by KLAS in 2015 © KLAS Enterprises, LLC. All rights reserved. KLASresearch.com)
*The above are selected commentaries that may not represent the whole of provider sentiment related to this product or service. Visit KLASresearch.com for a complete view.
The findings from the KLAS report underscore Emmi’s effectiveness in helping clients empower people to partner and participate in their care and become owners of their health and wellbeing.
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
Emmi delivers superior patient engagement solutions by combining an intimate understanding of people with expertise in behavioral and educational science. Emmi® interactive, web-based programs and automated call campaigns, expertly designed through a rigorous development process and a human-centered approach, provide a scalable way for healthcare organizations to engage individuals to be participants and partners in their care, while improving operational and financial performance. Emmi creates empowered people, improved relationships and healthier populations. For more information, visit emmisolutions.com, or follow the company on Twitter, LinkedIn, and Facebook.