August 17, 2015
Multimedia Patient Engagement Programs Improve HCAHPS Scores
Health IT Outcomes — With increasing pressure to improve HCAHPS from CMS, hospitals need new strategies.
Hospitals that employed multimedia patient engagement programs saw higher HCAHPS scores according to an Emmi Solutions study. The study analyzed nearly 100,000 HCAHPS surveys from multiple service lines in 29 hospitals across the country and found patients who viewed one of the company’s web-based, interactive programs reported higher patient satisfaction scores when compared with patients who had not. Read full article.