February 22, 2016 — Blog Post
3 things to consider before choosing a patient engagement solution
There’s no turning back now—healthcare organizations must have effective patient engagement. It’s vital to improved clinical and financial outcomes, not to mention that patients today expect better communication and deeper relationships with their healthcare providers. But how do you determine what patient engagement solution is right for your organization?
As analyst firm KLAS reiterated in their recent patient engagement report, “There is no single type of HIT solution that can be called the patient engagement technology. HIT’s role as a ‘support’ means there is a wide array of tools (and vendors) that providers are employing to fill the needs of an equally wide array of patient engagement goals.
An effective patient engagement solution:
- Understands how engagement helps meet key clinical and financial objectives.
Your organization’s solution should support efforts to address clinical guidelines and requirements. Consider solutions that not only improve the patient experience and improve operational and financial objectives, but also scale population health management, enhance quality care transitions and operationalize new models of care.
- Facilitates engagement in all settings.
For most people, being a “patient” is just one stop along a lifecycle—the majority of the time, people are largely unaware of the need to actively manage their health and wellbeing. Effective patient engagement supports peoples’ needs to manage a condition and choose and prepare for treatments, but also helps them transition from the hospital to their home and proactively maintain their wellbeing.
- Integrates into existing systems and workflows.
Your solution should leverage and complement your organization’s existing IT investments. In addition, it should address workflow issues—such as different implementation methods by service line—and be available on a variety of devices, such as in-room video systems, patient portals or mobile phones.
Find even more tips on determining your organization’s ideal patient engagement solution in our Ebook.
- It’s common knowledge by now that patient engagement is necessary, but difficult to accomplish.
- Technology-based solutions should work together to achieve optimal patient engagement.
- Healthcare executives should consider a variety of factors before they determine which solutions work best at their organizations, and Emmi can help.