January 08, 2016 — Blog Post
The top takeaway from KLAS’ patient engagement report
Just before the holiday season, we were proud to find out that Emmi was recognized as a leader in multiple segments in research firm KLAS’ “Patient Engagement 2015: Rhetoric turns into Reality” report.
KLAS had the difficult task of attempting to define “patient engagement,” a phrase that’s been hard for those of us in healthcare to really pin down. The report recognizes technology’s vital role in patient engagement and defined six key types of patient engagement technology frequently mentioned by providers today:
- Patient portals
- Patient education
- Patient satisfaction
- Interactive patient systems
- Customer relationship management
- Patient outreach
But the nature of patient engagement technology today is that these six areas only scratch the surface of what a good technology solution can accomplish. As we know, patient engagement is huge and complicated—it’s not easy to separate elements of a successful engagement strategy into buckets.
Still, I’m proud that Emmi achieved the highest overall score of 91.5 in the patient outreach category.* I’m also proud that we stood out as a leader in the patient education category. But Emmi is more than outreach and education for patients, and KLAS’ findings show that—providers mentioned Emmi in the patient satisfaction and interactive patient systems categories too, which only reinforces the fact that there is no simple way to categorize patient engagement.
Here’s what else we learned from KLAS’ report:
- The meaningful use program and patient satisfaction are driving patient engagement. Few providers (only 10 percent) said they were engaging in patient engagement to help patients proactively maintain wellness.
- Few providers have a cohesive patient engagement strategy. For example, nearly one-fifth of providers said multiple people oversee their strategy, and 13 percent weren’t even sure who oversaw patient engagement.
- Patient portals are far and away the most-used patient engagement technology—98 percent of providers said they use one.
Probably the most important takeaway from KLAS’ research, at least for me, was this:
““There is no single type of HIT solution that can be called the patient engagement technology. HIT’s role as a ‘support’ means there is a wide array of tools (and vendors) that providers are employing to fill the needs of an equally wide array of patient engagement goals.”
There is no neat and easy way to categorize patient engagement, and there is no clear solution to achieve that engagement. If patient engagement is this complicated for healthcare experts and analysts to get their arms around, then it’s only more complicated for providers and patients to understand. That’s why Emmi tries to make it easy. We base our work on our deep understanding of people. This means that not only are our solutions optimally designed for patients to take control of their own health and wellbeing—they’re also optimally designed to integrate seamlessly into an organization’s existing IT structure and easy for providers to use immediately.
- Findings from research firm KLAS reinforce the fact that patient engagement is necessary, but difficult to accomplish.
- No one technology solution is the ‘magic bullet,’ and any technology solutions used have to work together to achieve optimal patient engagement.
- Emmi’s solutions are based on a deep understanding of people, meaning they are easy to use, easy to deploy and easy to track.
To view a selection of Emmi programs, click here and request a demo code.
*This score did not meet KLAS Konfidence levels.