Case Study: UAB Improved Efficiency and Engagement for Endoscopy Scheduling - Wolters Kluwer

Improved Efficiency and Engagement for Endoscopy Scheduling at UAB Medicine

Hospitals and health systems are often plagued with inefficient scheduling processes that strain already stretched human resources. The University of Alabama at Birmingham (UAB) is an impactful example of this — using a manual approach often took weeks for their nurses to connect with patients, which decreased patient satisfaction and pulled nurses away from providing patient care.

The solution?

UAB worked with Emmi on an automated interactive voice response (IVR) phone call, where patients have the option to transfer to scheduling. They combined this with an EmmiEngage®  program telling patients how to prepare for the procedure.

The result?

significant improvement in scheduling efficiency, leaving staff more time for patient care. Additionally, patients who answered Emmi calls to schedule their appointment were more likely to start the procedure preparation program than patients who did not interact with the calls.

See the full results for your colleagues at UAB Medicine by completing the form.

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