August 05, 2015 — Infographics Post
Infographic: Improving Patient and Member Experience
As a fee-for-service industry, the American healthcare system primarily favored individual physicians and hospitals. However, following the passage of the Affordable Care Act, priorities are realigning toward value and the quality of the care experience. This shift places consumers at the center of conversation, and causes healthcare organizations in both the payer and provider markets to reevaluate their attention to the consumer. The following infographic discusses the state of consumer satisfaction with their care experiences, the role of engagement in improving care experiences and the impact improved experiences can have on clinical and financial outcomes.
Learn more about the importance of patient experience from the infographic below: